Scott Amyx Interviewed on Improving the Customer Journey Through AI and Data Analytics

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Scott Amyx Interviewed on AI and Data Analytics 1

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Customers are using more channels than ever to resolve customer service issues. Companies need to harness information across all of these interactions.

Scott Amyx interviewed on CRM Magazine on applying AI and data analytics across channels — voice, interactive voice response (IVR), chat recordings, and website and mobile app visits — to improve the customer journey experience:

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