It’s important to recognize that some people hate conflict. They will sacrifice their own needs at the expense of group harmony. For this archetype, remind them to reframe that it’s not about conflict but about rigor. Dissent helps us to produce sharper thinking.
Sometimes even the best facilitated meetings can still leave some feeling hurt or disrespected. If training isn’t enough, consider an anonymous collaboration approach. It can be as simple as a notepad in the cloud that doesn’t track who made the comments or changes. The anonymity liberates team members to speak their minds that they would not have otherwise had the courage to do so in person. Challenge each other, again focusing on the ideas.
In order to produce superior decision-making, organizations must embrace authentic dissenting viewpoints.
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